2027 Agenda
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( - UTC -1 )CC4.1
- WorldGaming Council
The WorldGaming Council Lounge is a secluded and confidential space exclusive to Council Members, to hold meaningful dialogue with regulators, policymakers, licensed operator-executives and industry a … Read More
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( - UTC -1 )CC4.2
- WorldGaming Council
To identify the regulatory and market pressures that impact the profitability and competitiveness of the regulated industry. Do external stakeholders understand how an iGaming business makes money? Wh … Read More -
( - UTC -1 )CC4.2
- WorldGaming Council
To confront whether current business models, commercial incentives and regulatory expectations are fundamentally misaligned. What are the greatest tensions between commercial performance and player pr … Read More -
( - UTC -1 )CC4.2
- WorldGaming Council
To debate whether investor expectations of growth, profitability and quick returns hold true in a regulated, capital constrained and consolidating industry. Is investor pressure contributing to unsust … Read More
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( - UTC -1 )CC4.3
- WorldGaming Council
To establish whether inconsistent definitions of illegal, unlicensed and unregulated gambling ultimately undermine the effective enforcement and impacts regulated gaming. Where do we draw the line bet … Read More -
( - UTC -1 )CC4.3
- WorldGaming Council
To establish whether the freedom to advertise actually makes licensed operators more competitive, or whether benefits are increasingly outweighed by regulatory and reputational risks. What evidence is … Read More -
( - UTC -1 )CC4.3
- WorldGaming Council
To examine, informed by new IRI research into young people’s use of digital platforms and associated risks, whether approaches to prevention need to evolve to reflect how behaviours are formed from an … Read More
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( - UTC -1 )CC4.4
- WorldGaming Council
To identify which regulatory, commercial and enforcement measures genuinely ensure players gamble within the legal sector, and which well-intentioned measures drive them away. What has demonstrably im … Read More -
( - UTC -1 )CC4.4
- WorldGaming Council
To debate whether the compliance burden on licensed operators is ultimately strengthening the appeal of the illegal market. Are regulatory authorities actually set up to manage increased oversight as … Read More -
( - UTC -1 )CC4.4
- WorldGaming Council
To debate the rationale of rethinking approaches to gambling taxes, amid the prospect of tax increases and even proposals for regional tax models. How has engagement with political stakeholders helped … Read More
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( - UTC -1 )CC5.2
- Navigating African Ecosystems
Despite vastly different regulatory regimes in Africa's gaming markets, taxation remains a consistent point of contention between regulators and operators. To protect players, regulatory oversight and … Read More -
( - UTC -1 )CC5.2
- Navigating African Ecosystems
Off-shore illegal operators drain tax revenues, undermine responsible gaming, and weaken regulators', operators', and players' trust in all African jurisdictions. Whilst crackdowns drain resources, ca … Read MoreSpeakers -
( - UTC -1 )CC5.2
- Navigating African Ecosystems
Digital regulatory intelligence is rapidly becoming the bedrock for oversight, market integrity, and player protection for Africa's gaming markets. Using Tanzania as a primary case study, this present … Read More -
( - UTC -1 )CC5.2
- Navigating African Ecosystems
Two of Africa’s largest gaming markets, Kenya and Nigeria, are leading the continent in real-time oversight, multi-stakeholder cooperation, and licensing stability. Panellists from both jurisdictions … Read More -
( - UTC -1 )CC5.2
- Navigating African Ecosystems
What are the non-negotiable financial, technological, and governance assurances required for entering African gaming markets? Localisation is essential, but long-term success requires stability, trans … Read MoreSpeakers -
( - UTC -1 )CC5.2
- Navigating African Ecosystems
Following a comprehensive regulatory reset, Ethiopia’s gambling sector is poised to become a vital driver of national economic growth and digital expansion. Ethiopia is establishing a modern, highly c … Read More -
( - UTC -1 )CC5.2
- Navigating African Ecosystems
The financial cost of entering Africa's gaming markets is just the beginning of the challenge for operators seeking to expand. Multi-jurisdictional marketing compliance, localised acquisition and prev … Read More -
( - UTC -1 )CC5.2
- Navigating African Ecosystems
Player protection and data-led interventions are shifting from theory to practice across Africa's Gaming markets. Yet challenges around player and minor protection, advertising standards, and cultural … Read More
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( - UTC -1 )CC5.3
- Rethinking Product & Operations
Whilst AI-driven personalisation shapes modern iGaming, over-automation risks turning thrilling entertainment into transactional oversight. Discover how iGaming product leaders are designing player-ce … Read More -
( - UTC -1 )CC5.3
- Rethinking Product & Operations
The blurring boundary between prediction markets and sports betting is redefining product portfolios and brand identities across the industry. Once viewed as competing models, predictions technology a … Read More -
( - UTC -1 )CC5.3
- Rethinking Product & Operations
The distinction between land-based and online casinos is fading as operators combine digital gamification with live social experiences. This discussion examines how seamless omnichannel ecosystems, re … Read More -
( - UTC -1 )CC5.3
- Rethinking Product & Operations
The question is no longer how your ‘welcome back’ email with personalised recommendations can stand out in your players’ overcrowded inboxes. It’s now how personalisation begins on your platform, in r … Read More -
( - UTC -1 )CC5.3
- Rethinking Product & Operations
What is the new gold standard in digital user experience? Personalisation and real-time gamification are integral and receive the lion’s share of attention, but how and why must the balance be achieve … Read More -
( - UTC -1 )CC5.3
- Rethinking Product & Operations
Artificial Intelligence in game design is evolving far beyond dynamic graphics. Today, agentic AI powers real-time world generation, conversational NPCs, and predictive responsible gaming tools that p … Read More -
( - UTC -1 )CC5.3
- Rethinking Product & Operations
A tool is only as powerful as the organisation using it. Buying AI capability without a clear strategy leads to stranded pilots, undertrained teams, and unproven ROI. In iGaming, where regulatory hurd … Read More -
( - UTC -1 )CC5.3
- Rethinking Product & Operations
Live-streamed "box breaking", team-based blind bidding, and repack platforms have quietly created a parallel gambling ecosystem, capturing the next generation of sports fans and bettors whilst evading … Read More
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( - UTC -1 )Sustainable Gambling Zone
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( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
For operators, slow or repeated KYC checks can drive legitimate customers away while leaving teams with uncertain results and more manual reviews. How can they speed up verification, reduce drop off a … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
While an 18-to-25-year-old can pass an ID check in seconds, their risk profile can evolve far more complexly over time. This panel looks beyond the age gate to explore how operators can identify emerg … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
The Czech Republic is putting what may be the first market wide Single Customer View into practice. In this case study, Jan Řehola presents the first findings from IRIS, connecting risk signals across … Read More -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Safer gambling depends on effective UX: what players see, understand and can do at key moments throughout their journey. This session explores how operators can design protective tools that encourage … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
When affordability data says intervene, but player behaviour says otherwise, what should operators trust? Making the right call means protecting players without creating unnecessary checks, costs and … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
According to a recent operator survey, 80% of adults say they would not knowingly use an illegal gambling site, yet 74% cannot tell the difference between licensed and unlicensed operators. Closing th … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Across gambling’s fast paced, customer facing and operational environments, everyday working practices can create barriers for neurodivergent employees. Practical adjustments can help employers unlock … Read More -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Could casino design improve wellbeing as well as customer experience? Emerging servicescape research is testing how the physical environment could support healthier spaces while giving operators evide … Read More
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( - UTC -1 )WorldGaming Stage
- Scaling a Stronger Technology Stack
The gaming industry is entering a period of rapid technological transformation. This opening session explores the biggest trends shaping the future of gaming, from AI adoption and automation to cybers … Read More -
( - UTC -1 )WorldGaming Stage
- Scaling a Stronger Technology Stack
Technology transformation rarely follows a perfect roadmap. This session brings together operators and technology leaders to share honest case studies, exploring successful implementations, failed exp … Read More -
( - UTC -1 )WorldGaming Stage
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( - UTC -1 )WorldGaming Stage
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( - UTC -1 )WorldGaming Stage
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( - UTC -1 )WorldGaming Stage
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( - UTC -1 )CC4.1
- WorldGaming Council
A fast-paced 45-minute briefing bringing together new and emerging evidence from the ICE Research Institute’s international research portfolio. From public trust and sustainable gambling to the digita … Read More
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( - UTC -1 )CC4.2
- WorldGaming Council
To assess whether the role of technology needs to change from facilitator to compliance and enforcement. Does big tech actually want to be part of the illegal gambling debate? While operators and supp … Read More -
( - UTC -1 )CC4.2
- WorldGaming Council
To explore how regulators can adapt legacy frameworks to keep pace with emerging gaming products by 2037—evaluating key product characteristics, modernizing supervisory tools, and balancing innovation … Read More -
( - UTC -1 )CC4.2
- WorldGaming Council
To examine, informed by new IRI research by UNLV and Universidad Rey Juan Carlos into the use and governance of AI in gambling, and the experience of early adopters putting the research into practice, … Read More
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( - UTC -1 )CC4.3
- WorldGaming Council
To determine whether the creation of a competitive, sustainable market requires new thinking based on the market’s lifecycle. Is there a point where active oversight of the licensed market can be depr … Read More -
( - UTC -1 )CC4.3
- WorldGaming Council
To discuss how CFOs can mitigate rising financing costs, regulatory uncertainty and market pressures by protecting profitability, maintaining access to investment and improving financial resilience. W … Read More -
( - UTC -1 )CC4.3
- WorldGaming Council
To examine, informed by emerging IRI research into how sustainable gambling is understood and applied across different jurisdictions and stakeholder groups, whether the current concept of responsible … Read More
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( - UTC -1 )CC4.4
- WorldGaming Council
To outline the risks of monopolistic models hindering the growth of Africa’s gaming market just as the prospect of international investment is raised. How do payment monopolies restrict competition an … Read More -
( - UTC -1 )CC4.4
- WorldGaming Council
To examine, informed by new IRI research into stigma and public perceptions of gambling, how the narratives surrounding gambling shape trust, policy and the sector’s legitimacy, and whether a more evi … Read More -
( - UTC -1 )CC4.4
- WorldGaming Council
To debate whether bodies set up to administer a regulated market can do so without additional support, tools, tactics or technology. If regulators want more power and resource, what is it actually goi … Read More
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( - UTC -1 )CC5.3
- Growing Customer Value
What does it take to be an effective iGaming marketing leader? Increasingly, marketing leaders must synergise creative storytelling, data science, and exacting regulatory compliance to help their bran … Read More -
( - UTC -1 )CC5.3
- Growing Customer Value
Maintaining distinction in a saturated market is no longer about shouting, or showing, the loudest. As digital products become ever more streamlined and accessible, attention is the new currency in th … Read More -
( - UTC -1 )CC5.3
- Growing Customer Value
In an era in which operators are grappling with the challenge of personalising the customer journey for long term retention, might the key to successful retention lie in understanding ‘the player’ dee … Read More -
( - UTC -1 )CC5.3
- Growing Customer Value
The Roadmap from AI Adoption to Impact: Bridging the Adoption-Transformation Gulf: The boardroom calls out your AI rollout: how is it actually benefitting the business? Whilst AI adoption is near-univ … Read MoreSpeakers -
( - UTC -1 )CC5.3
- Growing Customer Value
Why is retention strategy so flawed? Operators continue to rely on short-term fixes, like costly upfront bonuses and passive "we miss you" emails, which fail to build real player loyalty. Modern reten … Read More -
( - UTC -1 )CC5.3
- Growing Customer Value
From aggressive advert saturation and influencer endorsements to the growing celebration of women's sport and market of female fans and bettors, gambling media stands at a pivotal crossroads. As globa … Read More -
( - UTC -1 )CC5.3
- Growing Customer Value
Traditional reactive VIP management models are falling behind in an era defined by real-time data and strict regulatory oversight. Today’s top operators rely on artificial intelligence and predictive … Read More
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( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Operators deploy multiple interventions throughout the player journey, but which ones actually work, for whom and for how long? Moving beyond interaction volume, this panel examines the evidence requi … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
With European courts holding tech platforms accountable and less than 5% of reported black market ads being removed, illegal operators are siphoning off customers while legitimate businesses play by t … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
A practical demonstration of an AI governance tool developed for the gambling industry. -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Unlike a chatbot following a predetermined script, an AI agent can draw on behavioural data, account history and previous interactions to build a case, recommend a response and initiate actions across … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Illegal operators can replace blocked domains and reroute traffic faster than conventional enforcement can respond, while VPNs and apps make activity harder to detect. This session looks at how regula … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Industry reputation and public backlash directly impact the people behind the business. Beyond managing customer distress, gambling employees regularly face societal stigma and intense scrutiny just f … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Payments, Fraud, RG and Commercial teams each see a different side of the player. When those insights remain siloed, operators risk missed warning signs, conflicting decisions and costly rework. Bette … Read MoreSpeakers
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( - UTC -1 )Sustainable Gambling Zone
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( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
As mandatory ESG reporting is scaled back and more companies fall outside its scope, operators have an opportunity to reconsider what they measure and why. How can the industry turn ESG reporting into … Read MoreSpeakers