Frequently Asked Questions (FAQs)

“ICE” historically stands for “International Casinos Exhibition”, but the gaming industry has evolved significantly since ICE started and, as the event has developed in line with the changing gaming landscape, it now services the entire gaming spectrum, with a balance between land-based and digital channels.

ICE continues to be unrivaled as the leading global gaming technology event for business growth, development and networking for B2B individuals.

All forms of gaming are covered at ICE, whether land-based or online. So if you are a decision-maker within gaming you can register your interest for your free pass here, to be one of the first to know when official registration is launched. 

If you are a provider of solutions for gaming decision makers, you should enquire about stand/sponsorship options.

The full exhibitor list for 2026 can be found here.

Doors will open to ICE between 19/01/26 – 21/01/26, from 10AM – 6PM Monday, 10AM – 6PM Tuesday, 10AM -4pm Wednesday.

The venue is Fira Gran Via, in halls 1, 2,3,4 & 5. Please use the address below to plan your journey to the venue:

Av. Joan Carles I, 64, 08908 L'Hospitalet de Llobregat, Barcelona, Spain

We recommend accessing ICE via the South Entrance when travelling by public transport and the East Entrance when travelling by car.

Once you have registered, you can sign into your registration profile to access / print your badge. We would strongly recommend to print your badge prior to the show to significantly reduce your queueing time to enter the show.

You will also be sent an email confirmation with your badge file attached. Check your Junk/Spam folder in case it is there or just email at ICE.support@clariongaming.com if you are unable to find this.

ICE works with a number of media partners around the world to extend the reach of the event and to offer exposure for such partners to the ICE audience. If you would like to become an official Media Partner, please contact Chris Jones via cj@sjc.co.uk.

ICE is the global gathering for gaming professionals looking to source product and/or service solutions, covering all sectors: betting; bingo; casino; esports; lottery; mobile; online; social; sports betting, and street.

If you are a provider of solutions for gaming decision makers, you should enquire about stand/sponsorship options here.

ICE is a business-to-business event and has a strict policy of not admitting under-18s - if you look under 25, you may be asked for ID. Please read our admission policy here.

ICE is part of the Clarion Gaming stable of events and publications for the international gaming community, including: intelligence resources Totally Gaming and iGaming Business; the Totally Gaming Academy training series, and a full portfolio of conferences and exhibitions, including iGB Live! and the Affiliate Conference series.

Clarion Gaming is part of Clarion Events, one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. Our 950 employees based in our 13 offices worldwide specialise in delivering first class marketing, networking, and information solutions in high value sectors, both in mature and emerging geographies.

Given the current situation in Ukraine, we have taken the decision to suspend Russian and Belarusian state entities, companies, and their representatives from participating within Clarion Gaming’s events and digital products including the forthcoming 2026 edition of ICE and iGB Affiliate.

Our thoughts are with all those being affected by the ongoing conflict in Ukraine.

If you have any further questions please contact ICE.support@clariongaming.com.

ICE is free to attend, and you can register here.

Please note if you are an exhibitor, you must register through your eZone portal in order for your badge to be assigned “exhibitor” status. Click here to log into your eZone and start your registration for your team once it has been launched.

For Free Exhibition passes , You now have a fast track option to register your colleagues. Once you've completed your registration you will see a 'Colleagues' tab at the top of the page. You'll only need to complete their personal information. For Paid conferences bulk registrations, if you are having issues or need some support please contact delegates@clariongaming.com 

Once you have registered, you can sign into your registration profile to access / print your badge. We would strongly recommend to print your badge prior to the show to significantly reduce your queueing time to enter the show.

You will also be sent an email confirmation with your badge file attached. Check your Junk/Spam folder in case it is there or just email at  ICE.support@clariongaming.com if you are unable to find this.

If there is something you have entered incorrectly on your registration or need to update your details, you can do this by logging in to your registration profile. If you are still having difficulty doing this, you can contact our customer success team at  ICE.support@clariongaming.com.

Visa letters will be generated using your registration details by registering for the event here.

Select the option “Request a visa letter” when logged into your registration profile and a visa invitation letter will be available. If you need assistance with this, please contact ICE.support@clariongaming.

More information on entry requirements to Spain can be found on the Spanish consulate's website here.

Press passes will be available as soon as registration is launched. Please note Press passes will not provide access to the World Regulatory Briefing conference for 2026. 

Fira accessibility information: Accessibility

Attendees will be able to enquire about having a mobility scooter at the info desk concierge at south access as well as the east access entrance. We will ask for their ID and ask them to fill out a form with their contact details- in exchange for the scooter/wheelchair . Wheelchairs will be in storage on -1 so a staff member will be able to go down to get either the wheelchair or mobility scooter for them. The scooter/wheelchair must be returned 30 mins before show close. Once returned they will have their ID given back to them. We will have their number in case of any issues.  

 

Multifaith Room
A quiet, inclusive space for reflection, prayer, or a moment of calm. Open to all attendees.

Family Room
A private, calm space for attendees with young children to rest, recharge, and attend to family needs.

Wellness Room
Located in Hall 2, Room D, this serene space is for meditation, stretching, or simply relaxing during the event.

Discover more of our events below:

iGB
iGB Live!
iGB Affiliate Barcelona
 

Alternatively, visit the Clarion Gaming website.

Speak to the sales team here

Please note that all exhibitors must follow our Code of Conduct, which you can read here.

All exhibitors must register via the eZone (Exhibitor Zone) here once registration has launched.

Please note: If you register using the attendee form, you will be registered as a visitor and not an exhibitor.

Please contact your exhibitor contract who can add you to their eZone which will allow you to access the manual using the below steps:

1. Log in to your eZone portal.

2 Completer your company profile to complete your account and give you access to the exhibitor manual.

3. Select "Manage eZone access" and then "Add a new contact"

4. Make sure to send the new contact a password email with their log in details.

The exhibitor manual is the best source of information to refer to for everything related to your stand. From design, stand services, rules / regulations, submission deadlines, access times and much more. Log in as soon as you can to 

Alternatively, you can use the contractor zone on our website clicking here.

Access times will vary for each exhibitor as there will be an access plan designed to reduce congestion during build up / break down. To minimise health & safety risks and improve the flow of traffic at this stage the access plan will overall improve the organisation of stand builders.

You can find out your stand’s access time in the exhibitors manual, if you haven’t already got access you can request to be added by your exhibitor contact or emailing our customer success team on ICE.support@clariongaming.com. 

Please be vigilant if approached by any company claiming to be an official provider of ICE -  read our warning page here to find out more and to check our official providers.

The hours published is the maximum time available - it is your responsibility to ensure your project can be built on time, is suitably staffed and safe working practices are followed. If you feel your access code does not allow you enough time to build, please reach out to our customer success team Ice.support@clariongaming.com

Of course, after all you have built it! Simply complete a registration once it has launched in October.

To enter the venue during build you must complete the health & safety form to acknowledge and confirm adherence to the safety rules during build. The venue is effectively a building site which comes up with a number of hazards, your safety is paramount and without proof of this we will not allow entry to the halls to anyone. As part of your safety during this stage, anyone in the halls must be wearing a hard hat / hi-vis, steel capped shoes to reduce the risk of injury.

You can add users to view your exhibitor manual by following these steps.

• Log in to your eZone by clicking here.
• Once you have completed your eZone profile. Additional options will be available in your eZone menu. Select “Manage eZone access”
• Then select “Add contact” and enter their details.
• Once you have submitted this, click on the 3 dots next to their name in the “Manage contacts”  menu to send a log in email where they will be asked to set up their password as the final step.

Please notify your account manager if you are planning to have promotional staff at your stand.

All promotional staff will require a registration to enter the show.

The Smartscan app will be available to set up in your exhibitor hub. This can be accessed through your eZone once registration has launched. Here you will be able to view your activation code for the company exhibiting at the show, once you have set this up and downloaded the app you will be all set to start capturing leads by scanning the badges of anyone at the show and store their details as leads to follow up with later.

While food and drink is not included as part of your ICE ticket, the venue Gran Via, Fira offers a range of food and drink served from the many restaurants and shops on the Boulevard, a list of these vendors will be available soon.

There are two cloakrooms onsite – South Access and East Access. Attendees can leave jackets and bags. This is free of charge and there is no pre-booking. The cloakrooms will open 30minutes before and after the event.

Anything left in the Cloakrooms will be handed into security and treated as lost property. The Organisers and the Venue cannot be held responsibility for any lost or damaged items for things handed into the cloakroom.

First aid services will be available in the First Aid Centre, next to doors 3.14 in Hall 3. In case of emergency, please call Fira Barcelona control room on +34 93 233 41 00.

In case of an emergency, please inform the uniformed security guard if there is one nearby. Otherwise, please call the emergency Fira number at +34 93 233 41 00. This emergency number is Fira’s control room, and any emergency will be coordinated from there.

In case of evacuation, the Venue will manage the safe evacuation of all persons inside the venue as per their Emergency Actuation Plan. You must follow the advice provided venue teams.

During periods of build-up, show days and breakdown, first aid services will be available in the First Aid Centre, next to doors 3.14 in Hall 3. In case of emergency, please call Fira Barcelona control room on +34 93 233 41 00.

Multifaith Room
A quiet, inclusive space for reflection, prayer, or a moment of calm. Open to all attendees.

Family Room
A private, calm space for attendees with young children to rest, recharge, and attend to family needs.

Wellness Room
Located in Hall 2, Room D, this serene space is for meditation, stretching, or simply relaxing during the event.

Fira accessibility information: Accessibility

Attendees will be able to enquire about having a mobility scooter at the info desk concierge at south access as well as the east access entrance. We will ask for their ID and ask them to fill out a form with their contact details- in exchange for the scooter/wheelchair . Wheelchairs will be in storage on -1 so a staff member will be able to go down to get either the wheelchair or mobility scooter for them. The scooter/wheelchair must be returned 30 mins before show close. Once returned they will have their ID given back to them. We will have their number in case of any issues.