Can an AI Agent Handle a Safer Gambling Case?

Unlike a chatbot following a predetermined script, an AI agent can draw on behavioural data, account history and previous interactions to build a case, recommend a response and initiate actions across different systems. But should it? This session tests where AI can automate safer gambling workflows and where human judgement remains essential. How can AI agents identify risk, compile case notes and recommend the next intervention? How can operators test whether AI risk decisions are accurate and explainable? Where should human oversight, handover and accountability sit in high-risk cases?