![Location and dates](https://cdn.asp.events/CLIENT_CL_Gamin_A45C4908_5056_B725_6B2249A7AD85625A/sites/ice-london-2023/media/graphics/Iconly-Two-tone-Location.png)
Fira Barcelona Gran Via
20-22 JANUARY 2025
Speakers
![Clare Hancock](https://cdn.asp.events/CLIENT_CL_Gamin_A45C4908_5056_B725_6B2249A7AD85625A/sites/ice-london-2023/media/ice-vox-speakers-2024/Clare-Hancock.jpg/fit-in/500x500/filters:no_upscale())
Clare Hancock
Head of Compliance & MLRO,
Grace Media
United Kingdom
I have worked in the industry for just over 10 years so have seen a lot of change since I first started, I started my gaming career in customer service at BET365 and to now Head of Compliance and MLRO, several of those roles were in tier 1 operators.
I joined Grace Media in March 2022 as the Compliance operations manager and was promoted in January this year into my current role, during this time I have also completed two ICA courses and passed a UK Gambling Commission audit in April of this year.
Sessions
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06-Feb-2024ICC Capital SuiteAre Chatbots the Future? How Real-Time Interaction and Machine Learning Can Enhance Intervention
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06-Feb-2024ICC Capital SuiteAre Chatbots the Future? How Real-Time Interaction and Machine Learning Can Enhance Intervention