Location and dates

ExCeL London

6-8 FEBRUARY 2024


ICE VOX 2024


Positive play: Setting loss limits and cash back schemes to protect consumers

06 Feb 2024
ICC Capital Suite
iGaming Customer Journey Workshop

Responsible gambling initiatives are a big part of the industry. Learning how operators can protect players and ensuring that responsible gambling is enforced is half the operative battle. Yes, you want to deliver a good product, but you also want to make sure that these products are not negatively affecting the player. So, how can operators protect players? What tools are there to better ensure a safer gambling environment?

· Personalised interaction

- Risk assessment of problem gambling

· Safer gambling tools (players), parameters and markers (operators)

· The Positive Play Survey - taking a break with self-exclusion


Vasileios Kasiotakis, Founding Partner and Deputy Chairperson - KVK Business Innovators and Responsible Gaming Foundation Malta
Dario Evangelista, Deputy General Counsel - Betsson Group
Dr Kahlil Philander, Assistant Professor in the School of Hospitality Business Management - Washington State University
Iris den Boer, Head of Responsible Gaming Development & Research - BetCity.nl
Yuliya Castelli Goncharuk, Head of Responsible F&C and Compliance - Casinò Lugano SA
View all ICE VOX 2024