Location and dates

Fira Barcelona Gran Via

20-22 JANUARY 2025

ICE VOX 2024 Content on Demand

ICE Barca 2025

IGBA Barca 2025


Positive play: Setting loss limits and cash back schemes to protect consumers

06 Feb 2024
ICC Capital Suite
iGaming Customer Journey Workshop

Responsible gambling initiatives are a big part of the industry. Learning how operators can protect players and ensuring that responsible gambling is enforced is half the operative battle. Yes, you want to deliver a good product, but you also want to make sure that these products are not negatively affecting the player. So, how can operators protect players? What tools are there to better ensure a safer gambling environment?

· Personalised interaction

- Risk assessment of problem gambling

· Safer gambling tools (players), parameters and markers (operators)

· The Positive Play Survey - taking a break with self-exclusion


David Hicks, Global Experience Thought Leader, Founder and President - XMCoach
Dr Kahlil Philander, Assistant Professor in the School of Hospitality Business Management - Washington State University
Iris den Boer, Chief CSR Officer - Betnation
Dario Evangelista, Deputy General Counsel - Betsson Group
Yuliya Castelli Goncharuk, Chief Financial Officer & Head of Compliance - Casinò Lugano SA
Watch Presentation Here
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