Empathy Engineering: Humanising Digital Interventions and Player Communication
21 Jan 2026
CC5.2
Safer Gaming Workshop
Enter the intersection of behavioural science, UX design, and data-driven messaging. This session translates empathy into a measurable system property — exploring how linguistic tone, visual hierarchy, and timing shape the success of responsible-gaming interventions. Through live examples and message-mapping exercises, this session will focus on how to transform automated notifications into emotionally intelligent communications that resonate across cultures.