Prevention Through Empathy Engineering: Humanising Digital Interventions
Enter the intersection of behavioural science, UX design, and data-driven messaging. This session focuses on how operators can deliver clear, supportive, and effective interactions that genuinely help players stay in control — exploring how linguistic tone, visual hierarchy, and timing shape the success of responsible-gaming interventions. Through live examples and message-mapping exercises, this session will focus on how to transform automated notifications and human interactions into emotionally intelligent communications
Speakers