Frontline CS and RG teams are often the first to spot signs of acute distress — yet most operate without consistent, regulated training. This session examines the growing link between gambling harm and suicide risk and explores why self-harm prevention capabilities should sit alongside safer-gambling and compliance requirements worldwide. Hear how to unpack the mechanics of pre-threat preparedness: identifying cultural, emotional, and behavioural red flags, recognising when risk is real, and understanding how to respond safely. Hear also how to break down essential practices — from safety-confirmation questions to escalation protocols — while clarifying what should be logged, reported, and followed up under ethical and regulatory expectations. Finally, we look at post-crisis management, including internal coordination, role allocation, and aftercare for staff exposed to high-intensity scenarios.