Speakers

Harpo Lilja is Founder & CEO of Tugi Tark and a leading voice in iGaming player support innovation. With over a decade as CEO of a major iGaming customer support provider, he has overseen the resolution of 10+ million player tickets across 100+ global brands. His leadership emphasizes trust, autonomy, and operational excellence. Harpo built Tugi Tark as the first AI customer service platform trained exclusively on real iGaming data, blending automation, compliance, and emotional intelligence. He is a vocal advocate for players, responsible AI, and the hybrid future of human-AI collaboration.