Fira Barcelona Gran Via,

18–20 January 2027

How can you improve the customer journey?

How can you make the player journey work better and improve marketing performance? Use the sessions to hear industry perspectives on acquisition and retention, and bring fresh questions to your campaign planning and supplier conversations.

 

Loading
  1. ( - UTC -1 )
    CC5.3
    • Growing Customer Value
    What does it take to be an effective iGaming marketing leader? Increasingly, marketing leaders must synergise creative storytelling, data science, and exacting regulatory compliance to help their bran … Read More
  2. ( - UTC -1 )
    CC5.3
    • Growing Customer Value
    Maintaining distinction in a saturated market is no longer about shouting, or showing, the loudest. As digital products become ever more streamlined and accessible, attention is the new currency in th … Read More
  3. ( - UTC -1 )
    CC5.3
    • Growing Customer Value
    In an era in which operators are grappling with the challenge of personalising the customer journey for long term retention, might the key to successful retention lie in understanding ‘the player’ dee … Read More
  4. ( - UTC -1 )
    CC5.3
    • Growing Customer Value
    The Roadmap from AI Adoption to Impact: Bridging the Adoption-Transformation Gulf: The boardroom calls out your AI rollout: how is it actually benefitting the business? Whilst AI adoption is near-univ … Read More
  5. ( - UTC -1 )
    CC5.3
    • Growing Customer Value
    Why is retention strategy so flawed? Operators continue to rely on short-term fixes, like costly upfront bonuses and passive "we miss you" emails, which fail to build real player loyalty. Modern reten … Read More
  6. ( - UTC -1 )
    CC5.3
    • Growing Customer Value
    From aggressive advert saturation and influencer endorsements to the growing celebration of women's sport and market of female fans and bettors, gambling media stands at a pivotal crossroads. As globa … Read More
  7. ( - UTC -1 )
    CC5.3
    • Growing Customer Value
    Traditional reactive VIP management models are falling behind in an era defined by real-time data and strict regulatory oversight. Today’s top operators rely on artificial intelligence and predictive … Read More

 

 

Find support for the whole customer journey

From acquisition to loyalty, compare approaches to the priorities behind your marketing performance. Browse the suppliers below for acquisition services, analytics and loyalty solutions, then decide who you want to ask about your retention challenges and customer experience.

 

Keep your customer strategy informed

Find ideas to improve the customer journey and decide where to focus your acquisition and retention efforts.

‘You’re forced to innovate’: The operators reinventing how they find new players

In an industry where regulation is constantly changing, competition for new users is rife. LiveScore Group’s Sam Sadi, PlayOJO’s Andrew Steddy and LOTTO24’s Barbara Winderlich provide perspectives on the race for player acquisition.

Read Article

What really makes a brand in regulated gambling?

Building a brand that truly stands out in the heavily regulated and over-saturated gambling sector is no mean feat. iGB met up with three industry experts in the form of Casumo CEO Francesco Postiglione, former 888 Holdings CEO Itai Pazner and ex-SIS head of marketing Paul Rees to delve into what really makes a hit brand these days.

Read Article

‘No FOMO’: Inside Kaizen Gaming’s sponsorship playbook

Betano was just a tournament supporter of the biggest World Cup in history. Kaizen Gaming CCO Julio Iglesias Hernando outlines the FIFA journey, the architecture of its Tottenham agreement and why he thinks much of the sector still doesn't understand marketing.

Read Article
ad slot

The place the world of gaming goes to do business

Bring your acquisition and retention priorities to ICE Barcelona. See how to attend and plan which suppliers you want to meet.

Which other priorities shape your growth?

New technology, regulatory change and responsible gambling also shape your decisions. Find the ICE themes that match the other questions your team is working on.

Explore all seven themes

Event location…

Fira Barcelona Gran Via
Av. Joan Carles I, 64, 08908 Barcelona, Spain

Monday 18th January, 2027, 10:00 – 18:00 CET

Tuesday 19th January, 2027, 10:00 – 18:00 CET

Wednesday, 20th January, 2027, 10:00 – 16:00 CET