Which changes will make responsibility part of everyday decisions, from protecting players to supporting staff and contributing to communities? Use the sessions to compare approaches and identify what needs to improve in your business. You can take a clearer set of priorities to colleagues in player protection, HR, sustainability and community impact, helping turn the aim of a more socially acceptable business into work each team can act on.
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( - UTC -1 )Sustainable Gambling Zone
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( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
For operators, slow or repeated KYC checks can drive legitimate customers away while leaving teams with uncertain results and more manual reviews. How can they speed up verification, reduce drop off a … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
While an 18-to-25-year-old can pass an ID check in seconds, their risk profile can evolve far more complexly over time. This panel looks beyond the age gate to explore how operators can identify emerg … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
The Czech Republic is putting what may be the first market wide Single Customer View into practice. In this case study, Jan Řehola presents the first findings from IRIS, connecting risk signals across … Read More -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Safer gambling depends on effective UX: what players see, understand and can do at key moments throughout their journey. This session explores how operators can design protective tools that encourage … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
When affordability data says intervene, but player behaviour says otherwise, what should operators trust? Making the right call means protecting players without creating unnecessary checks, costs and … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
According to a recent operator survey, 80% of adults say they would not knowingly use an illegal gambling site, yet 74% cannot tell the difference between licensed and unlicensed operators. Closing th … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Across gambling’s fast paced, customer facing and operational environments, everyday working practices can create barriers for neurodivergent employees. Practical adjustments can help employers unlock … Read More -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Could casino design improve wellbeing as well as customer experience? Emerging servicescape research is testing how the physical environment could support healthier spaces while giving operators evide … Read More
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( - UTC -1 )CC5.1
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( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Operators deploy multiple interventions throughout the player journey, but which ones actually work, for whom and for how long? Moving beyond interaction volume, this panel examines the evidence requi … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
With European courts holding tech platforms accountable and less than 5% of reported black market ads being removed, illegal operators are siphoning off customers while legitimate businesses play by t … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
A practical demonstration of an AI governance tool developed for the gambling industry. -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Unlike a chatbot following a predetermined script, an AI agent can draw on behavioural data, account history and previous interactions to build a case, recommend a response and initiate actions across … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Illegal operators can replace blocked domains and reroute traffic faster than conventional enforcement can respond, while VPNs and apps make activity harder to detect. This session looks at how regula … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Industry reputation and public backlash directly impact the people behind the business. Beyond managing customer distress, gambling employees regularly face societal stigma and intense scrutiny just f … Read MoreSpeakers -
( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
Payments, Fraud, RG and Commercial teams each see a different side of the player. When those insights remain siloed, operators risk missed warning signs, conflicting decisions and costly rework. Bette … Read MoreSpeakers
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( - UTC -1 )Sustainable Gambling Zone
- Shaping a More Responsible Industry
As mandatory ESG reporting is scaled back and more companies fall outside its scope, operators have an opportunity to reconsider what they measure and why. How can the industry turn ESG reporting into … Read MoreSpeakers
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